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| What is Portfolio View?
Portfolio View is
a complimentary service
available exclusively
to clients of The Standard
Chartered Private Bank.
This service lets registered
clients and their Private
Bankers track and monitor
their Private Bank portfolio
information as of the
previous day’s
close of business, including
balances, positions
and transaction activity,
and also view and print
current portfolio information
or official client statements.
What
is Messaging?
Clients who enrol
for Portfolio View also
receive access to the
Message Centre, which
allows clients and their
Private Bankers to send
and receive messages
in a highly secure manner.
Use Messaging to send
a note to your Private
Banker requesting a
meeting or for more
information about an
investment product.
Or send a secure message,
in place of a fax, to
confirm a verbal transaction
request.
Who
can enrol in Portfolio
View & Messaging?
We are pleased to
make this complimentary
service available to
clients of The Standard
Chartered Private Bank
in select Investment
Centres. Please contact
your Private Banker
if you have any questions
regarding enrolment.
Do
I need any special hardware
or software?
In addition to a
PC and Internet connection,
you need a Web browser
(Internet Explorer 4.0
or higher) that must
support 128-bit encryption.
For more about secure
encryption, see your
browser’s Help
screen. |
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| How do I register for Portfolio View
& Messaging?
To register, simply
follow these steps:
1. Visit The Standard
Chartered Private Bank
Web site and click "Portfolio
View & Messaging"
2. Click "Register"
3. Read User Agreement
and click "Accept"
4. Create User ID &
Password
5. Online Registration
– Input the Client
Number (CIF Number)
you wish to register,
your Investment Centre
and Private Banker's
name and click "Continue"
6. Print the User Agreement
Signature Page and send it to your Investment Centre
7. You will be able
to access Portfolio
View after we receive
and validate your signature
Once you have completed
the initial registration,
you will be able to
register up to five
additional Client Numbers,
and have them all linked
to your User ID and
Password. You will need
to complete steps 5-7
above for each supplemental
Client Number you wish
to register. For help
with registration, contact
your Private Banker.
How
do I enrol to use the
"original instruction
message" feature
of Messaging?
During your initial
enrolment, you should
sign the appropriate
section of the User
Agreement Signature
Page. Once your signature
is verified, your account
will be activated for
this feature of the
Messaging service. If
you have already enrolled,
simply complete this
section of the User
Agreement and return
it to your Private Banker.
When you use the original
instruction message
feature to send an instruction,
such as a request for
a wire transfer payment,
you are requesting The
Standard Chartered Private
Bank to accept your
instruction as being
duly signed and authorised
by the individual who
registered for the User
ID and Password and
whose account(s) are
linked to the User ID
and Password, and certifying
to The Standard Chartered
Private Bank that you
have not shared your
User ID and Password
with anyone else. You
accept full responsibility
for The Standard Chartered
Private Bank relying
on your instruction
sent as an original
message and you agree
that The Standard Chartered
Private Bank has no
responsibility for any
claims that may result
if your original instruction
message request is delayed
or rejected by The Standard
Chartered Private Bank.
Please read the appropriate
section of the User
Agreement carefully
before deciding to enrol
for this feature.
Do
I have to enrol in the
"original instruction
message" feature?
No. The original instruction
message feature is optional.
If you do not have this
feature you can still
use Messaging to communicate
securely with your Private
Banker over the Internet
and it is appropriate
for sending and receiving
material that should
not be sent via ordinary
email and/or for confirming
a verbal transaction
request.
I
forgot my User ID. What
do I do?
During registration
you will be asked to
create a User ID. For
security reasons, we
do not allow you to
change your User ID
online. If you forget
your User ID, notify
your Private Banker
who will contact the
Investment Centre where
your account is maintained.
Your Private Banker
will then call you,
confirm your identity,
and let you know your
User ID. Your User ID
is confidential and
should not be shared
with anyone.
I
forgot my Password.
What do I do?
During registration
you will be asked to
create a Password and,
for additional security,
to answer a security
validation question.
If you forget your Password,
click here
to reset your Password.
You will be prompted
to select and answer
the security validation
question you chose during
registration. A correct
answer will permit you
to enter a new Password.
If you still can’t
gain access, call your
Private Banker. Your
Password is confidential
and should not be shared
with anyone.
How
do you validate that
I registered?
Your Investment
Centre must receive
a signed copy of the
User Agreement Signature
Page. Once we verify
your signature and speak
with you to confirm
your enrolment, your
service will be activated.
Can
I register more than
one Client Number?
Yes. Following your
initial registration,
you can register up
to five additional Client
Numbers and have them
all linked to your Portfolio
View & Messaging
User ID and Password.
You will need to register
each Client Number individually,
which includes online
registration and sending
in a User Agreement
Signature Page for each
new Client Number. If
the Client Number you
are registering has
more than one portfolio
(e.g., 12345-2, 12345-3),
you will automatically
be able to view these
portfolios online without
additional registration
steps.
I
have a corporate (company)
account that requires
multiple signatories.
Can I still register?
If one signatory
has the authority to
issue instructions on
behalf of the company
– and that individual
has signed the User
Agreement on behalf
of the company –
you can register. However,
each of the signatories
cannot have their own
separate User IDs and
Passwords.
Your
trust company administers
a private investment
company or trust that
I have established.
Can I still register?
Yes, you can register
as long as you are the
settlor/beneficial owner.
I
have a joint account
and either I or my spouse
has signature authority.
Can I register?
One individual in
the joint account can
register as long as
that individual signs
the User Agreement and
inputs his User ID and
Password.
I
have a joint account
and both individuals’
signatures are needed
to process a transaction.
Can I register?
Yes, you can enrol
for Portfolio View &
Messaging; however,
you will only be able
to use Portfolio View
not the Messaging service.
In addition, a separate
Dual Signature User
Agreement, which your
Private Banker can send
you, must also be signed
by both parties in addition
to the User Agreement
Signature Page.
I
no longer want to be
enrolled. How do I cancel
the service?
To cancel the service,
you should delete any
Client Numbers you have
enrolled, beginning
with any supplementary
Client Numbers you registered.
To begin the process
of deleting a Client
Number from the Portfolio
View & Messaging
Welcome page, click
on "Delete Portfolio"
in the Manage Portfolios
section. Note that when
you delete your primary
Client Number you are
automatically withdrawn
from the service. |
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| How does Portfolio View work?
It’s simple.
After we validate your
initial registration,
you can, at any time,
log in and access your
account information.
Once there, you can
view or print your daily
portfolio information,
including recent transactions,
or view, print or download
your latest official
statement. If you registered
more than one Client
Number, you will be
able to view similar
information for each
Client Number.
How
do I access my portfolio
information online?
Once your registration
is activated, you may
Log In using the following
steps:
1. Select the "Log
In" link from any
page on The Standard
Chartered Private Bank
Web site
2. Enter your User ID
and Password and select
"Go"
3. From the Welcome
page, select account
information for the
Client Number you wish
to view
Can
my Private Banker view
my portfolio information?
Yes. The system
has been designed so
you and your Private
Banker can view the
same information at
the same time. This
should facilitate discussions
about your portfolio
and recent transactions.
Your Private Banker
will, of course, have
his or her own unique
User ID and Password.
What
is the process for FX
rate calculations for
Portfolio View daily
account information
updates?
For clients whose
accounts are held in
Miami, Geneva, Monaco and UK, FX rates are sourced from Reuters at the
start of day in London. For clients whose accounts are held in
Singapore, FX rates are sourced from Reuters at the
start of day in Singapore. |
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| How
does Messaging work?
After you log in successfully,
we will let you know
whether you have any
message in your Inbox.
You can check your Inbox
messages or draft a
message to your Private
Banker. In addition
to a basic message template,
we have also created
mail or wire payment
instruction templates
that can be used –
similar to a fax –
to confirm a recent verbal instruction given
to your Private Banker.
How
will I know I have a
message in my Inbox?
During registration
you have the option
of enrolling for email
notifications to be
sent to your local Internet
email address to notify
you that you have a
message from your Private
Banker in your Inbox.
Note that email notifications
are optional and are
provided as a convenience
only. Notifications
are sent as regular
email, which means they
could be subject to
delays and notifications
could, in some instances,
arrive several hours
after you receive a
message in your Inbox.
While they do not contain
sensitive information,
your email address,
if obtained by a third
party, can be sufficient
to identify you as a
user of Standard Chartered
Bank services. You should
carefully evaluate the
convenience of receiving
email notifications
against any privacy
concerns you may have.
What
is the "original
instruction message"
feature?
A special feature
allowing clients to
send an original instruction
message (for example,
a request for a wire
payment) is available
to clients who sign
the appropriate section
of the User Agreement
during enrolment. To
add this feature after
enrolment, simply sign
the appropriate section
of the User Agreement
Signature Page and return
it to your Private Banker.
Keep in mind that Messaging
is provided as a means
to communicate securely
with your Private Banker
via the Internet and
is not intended to be
a real-time electronic
means to execute banking
or securities transactions
in regards to your accounts
with the Bank. The Bank
may not be able to execute
any such instructions
and is under no obligation
to execute instructions
received from you through
Messaging or to execute
them within a particular
time frame.
How
is using Messaging different
from regular email?
Unlike regular email,
which can be intercepted
easily and viewed by
unauthorised parties,
our Messaging service
is highly secure. Clients
concerned about maintaining
the privacy of their
private banking relationship
are strongly advised
to conduct all electronic
communications with
their Private Banker
via Messaging. Use the
service for any reason
– and from anywhere
in the world – from sending
a simple note to your
Private Banker to finalising
meeting arrangements
to requesting more information
about an investment
product. Or use it to
send your Private Banker
a secure message, in
place of a fax, to confirm
a verbal transaction
request.
What
will happen to my original
instruction message
if my Private Banker
is out of the office?
We have designed
this system to be as
secure and private as
possible, which means
that messages you send
can only be accessed
by your Private Banker
and, in some cases,
the Client Service Officer
assigned to your account.
There is the possibility
that one, or both, of
these individuals may
be out of the office
when you send your original
instruction message
and, therefore, there
is a chance that your
original instruction
message may not be accessed
immediately. If you
have an instruction
request that is time
sensitive, we strongly
advise you to contact
The Standard Chartered
Private Bank by telephone
when you send your original
instruction message.
How
do I stop email notifications?
From the Portfolio
View & Messaging
section, click on "Email
Settings" to add,
change or delete email
notifications.
I am the beneficial
owner of a PIC and want
to use the original
message (authentication)
feature of Secure Messaging.
Is this possible?
Yes. The Portfolio
View & Messaging
User Agreement covers
clients with a fiduciary
structure (Trusts and
PICs), or any combination
of the two, whether
domiciled in Cayman
or Guernsey. There is
a special enrolment
process that needs to
be followed for clients
who have fiduciary structures,
along with a form to
be completed by the
Trust Company. In addition,
clients who have a Trust
or PIC, and who have
Limited Power of Attorney
(POA), can also use
the messaging system
as long as the individual
who signed the PV&M
User Agreement is the
same individual to whom
the POA was granted.
All that is needed is
a simple letter whereby
the client acknowledges
that: a) he is the person
who signed the PV&M
User Agreement; and
b) he has authorised
the POA agreement with
the Trust Company (thus
allowing the client
to give directions directly
to his Private Banker
via Secure Messaging
for the specific transactions
enumerated in the POA).
Please remember that
a POA arrangement may
not be appropriate for
many fiduciary structures
and the client should
always consult with
his Private Banker and
Fiduciary Specialist
before requesting such
an arrangement.
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| What security measures are in place to
keep my information
and messages secure?
To help
protect your confidential
information, we have
created multiple levels
of security:
- You will create a unique User ID and
Password that must
be input each time
you log on. No Standard
Chartered Bank employee
should ever ask you
for your Password.
For your own protection,
keep your Password
confidential and do
not share it with
anyone.
- Standard Chartered Bank’s secure
services use 128-bit
encryption technology.
Portfolio View &
Messaging uses the
same encryption technology
used by Standard Chartered
Bank, and its affiliates,
for handling financial
transactions on the
Internet.
- Neither your name nor your identity
is maintained in our
online system. The
minimal information
we store is held in
a separate system
to our financial system.
Only those clients
who specifically enrol
will have their portfolio
downloaded to our
online system database.
- Your Private Banker will be able to
view your portfolio
information using
his or her own unique
user ID and Password.
What can I do to ensure my privacy?
When you
choose your User ID
and Password, do not
use the same ID and
Password that you use
for another unit in
Standard Chartered Bank
or another firm. Do
not use an ID or Password
that could easily be
guessed, such as names
or birthdays of family
members. Always select
"No" if your
browser asks you if
you want to store your
Password.
Always "Log Out"
and close your Web browser
before walking away
from your computer.
What
should I do if I think
my Password has been
compromised?
If you think your
Password has been compromised,
change it immediately
online and then let
your Private Banker
know that your Password
may have been compromised.
How
do I exit the secure
area?
Always "Log
Out" when you are
ready to leave the secure
area of The Standard
Chartered Private Bank
Web site and always
close your Web browser
before walking away
from your computer. |
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